Booking Terms & Conditions
- All rates are quote in INR (Indian Rupee) which are inclusive of service charge.
- Government tax (GST) 12% is charged on the total charges.
- Rates are subject to change without prior notice.
- Payment can be made by UPI, credit card, online transfer, Bank transfer or Cheque deposit,
- Reservations will be released automatically if full payment is not received by the hotel.
- Should guest arrived without prepayment, the Hotel reserves the right to collect full payment upon check-in.
- Check-in and check-out time is 12.00 noon.
- Early check-ins are subject to room availability.
- For late check-out request, additional charge will be applied.
- Cancellation less than 5 days, 1 night’s charge. No Show or short stay & High season cancellation 100% will be charged.
Hotel Rules and Management policies
In Order to make your stay as pleasant as possible, the hotel’s Management requests your co-operation in observing the following as an agreement between the guest and Hotel Diplomat under which rooms are permitted to be used by the guest(s) : –
- Check-in / Arrival
Check-in time is at 12:00 noon. please present your Identity card, Passport or Aadhar Card upon Check-in. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation. - Check out / Departure
Check out time is at 12.00 noon; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability. - Early Check-in & Late Check-out
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.
Hourly extension can be made at INR 500/- excluding tax per hour for two hours only. On failure of the guest to vacate the room on expiry of two hours, the management shall have the right to vacate the guest and his/her belongings from the room occupied by the Guest. - Settlement of Bills
Bills must be settled upon check-in either by cash or credit card, personal cheques are not accepted. - Cancellation Policy, No-Show & Short Stay
Bookings that have been confirmed and subsequently cancelled less than 5 days from check–in, we will charge a cancellation fee of 1 night’s stay for each room booked to your credit card. In the event of a “No Show” or short stay, we will charge for the entire length of stay. - Lost & Found
Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as ‘found’. Hotel keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed at the reception counter. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded. - Guest’s Valuables / Articles
The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored in Manager’s Office. Guests will be issued with a receipt for any valuables/articles kept with the hotel. - Guest’s Belongings in rooms
Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft of pilferage. - Damage to Hotel Property
The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible. - Fire Safety Policy
The Hotel is fully equipped with smoke detectors and fire extinguishers in all floors. - Pet Policy
No pets are allowed in the hotel premises. - Smoking Policy
Smoking is prohibited in all the enclosed areas within the hotel with exception of guest’s own reserved room. - Disturbance
The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise. - Housekeeping Service
We provide housekeeping service everyday between the hours of 10AM to 2:00 PM. - Relation between Management and Guest
Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises. - Government rules and regulations & application of laws
Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time. - Photographs & Video’s
Using photographs and video’s taken in hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution.
General Policy
The Hotel has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.
Hotel Diplomat may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities.
A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.